Dell Ideastorm, a great idea!
Today Dell announced a social networking / Digg style site that they’ll use to collect ideas for new products. I think it’s a great idea. Not clear to me yet if Dell is going to use this for collective troubleshooting as well, which I think would be far more helpful than new product ideas. Typically in my experience user forums are VERY cumbersome to use and I find it’s better to simply do Google searches and hope you bump into some expert commentary about a problem. However with DIGG like content evaluation and better organization a sort of DELL FAQ / Troubleshooter would be great.
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From my experience with Dell, anything that they can do for customer support will be an improvement.
c. Oxford