Comments on: Waiting for OnRebate ‘s “no wait” rebate?

By: jack

jack — Sun, 23 May 2010 08:57:29 +0000

I am lucky to read these berfore I check out my order.
What did I do? Do not buy anything that has mail-in rebate.

By: thulasi krishna tenkayala

thulasi krishna tenkayala — Tue, 02 Jun 2009 22:25:53 +0000

I got my rebate after couple of months from my post dated here. i tried to email as mentioned and was successful

By: thulasi krishna tenkayala

thulasi krishna tenkayala — Wed, 16 Jul 2008 22:11:31 +0000

Hi Bill,
my rebate was dated 6/2/2006. I have purchased a Seagate Hard Disk at Tigerdirect.com and submitted my rebate through Onrebate.com Later i never received the rebate amount of $44.50 I tried to reach them in 2006 and once in July 2007. I was told that my check would be mailed in 3-4 weeks. I never received the rebate. I thought it would be a waste of time to keep following up.
Today 7/16/2008, I looked up the printout of the rebate status in one of my folder and tried to check for the status on-line. It says that my payment was not sent. then i called up the 888 phone number. It is a painful call. i reached the CSR twice, the first one kept me on hold forever. I disconnected and the second CSR was so rude. she didnt even tell me her name or employee Id. total time during the call, she was yelling at me. as i was at work i couldn’t shout at her. But i was asking her for my rebate and she first said ,as it is too old its not in my system. then she asked for the tracking number and said the check was mailed after my call in July 2007. I said i didnt receive the check. in response to that, she is going to check with wachovia bank to see if i ever cashed my check. i don’t see why she want to do that as the rebate status in their website http://www.onrebate.com says, the payment was not sent. she also didnt verify my mailing address. the address has an apartment number. i want to see if the address was correct. she is so rude and reluctant to say the apartment #. also she doesn’t know how long is the process of verifying with the bank is going to take. on a whole i spent more than hour doing this.
I am not worried about my $44.50, I am concerned and worried about other customers who are still going through onrebate.com. and how onrebate.com is still surviving!!!

Thanks,
Thulasi krishna Tenkayala (krishna),

By: D Verma

D Verma — Wed, 28 Nov 2007 21:15:20 +0000

I too have submitted several rebates from TigerDirect to Onrebate.com on 7/7/06 which was over 1 yr. and 4 month ago. I have spoken OnRebate rep several time. Each time I call – I am told we are working on your rebate and it’s accounting that is holding this up. Once I was told that there are “NO FUNDs” in the account. This was little more information that I needed to know. However I was cleaning up my email box today and came across OnRebate’s emails and called up the office for rebate status. Of course I got the “We will see what we can do for you since it has been very long time since you have filed this rebate.” I can care less for $130.00 but at the end it’s the principle. See below the events by OnRebate and NOTE that Payment Sent is blank. I have several rebate in this position with no progress. So to all folks who rely on rebates – give it up and find yourself a reasonable deal with no rebates.

Rebate Tracking Number: XXXXXVZNQECP9WR5
Status Date/Time
User applied for OnRebate 7/7/2006 12:25:51 PM
Email was sent for Confirmation 7/7/2006 12:25:51 PM
Email was confirmed by the user 7/7/2006 2:39:49 PM
Printed out the rebate registration, awaiting receipt of documentation 7/7/2006 2:39:49 PM
The Rebate was accepted 7/11/2006 3:37:02 PM
Payment Sent

By: JoeDuck

JoeDuck — Fri, 19 Oct 2007 02:17:30 +0000

It is now about 90 days past my purchase and I appear to have 4 of the 5 rebates including both from OnRebate.
However the docs that came with some of them make it very hard to know which are which. I spent about an hour figuring out things only to find 2 of the 5 in my recent mail, and learn that one for a Hitachi Hard Drive via Tiger Direct had been rejected but after emailing them pissed off notes has now been “approved”. OnRebate has a commendable online system that documents the whole process.

Rebates in general are the devils work, and I always regret thinking they would result in more than a little savings. The $150 we “saved” on the PC parts will have taken about 2-3 hours to manage and resulted in stress that may cost me thousands in later stress related tramautic rebate injuries, so I hope I remind myself of what a pain this all was.

By: Allan

Allan — Fri, 19 Oct 2007 02:01:56 +0000

Here is my own experience with the On-Rebate umpire. I entered the information on-line and wait for my confirmation email. After 24 hours no email so I entered again. 24 hours later still no email. I called Onrebate and spoke to a rep who said they were having some trouble with the system so I should try again in a couple of days.

So I did and guess what? Yep no email. I tried sending an email to them and did finally get a response with a confirmation number. Only took a week. I finished filling out the forms and photocopied everything and mailed them in. One month Two months go by no rebate.

I tried tracking my rebate and of coarse they have no record of receiving my forms. I sent them copies of the completed forms I sent them in August.

I’m waiting for the rejection. They will say either I didn’t send them the originals, which of coarse I did back in August, or they will say I was too late, which I am because I patiently waited two months to investigate.

I like Tiger Direct but the Internet horror stories about onrebate are enough to convince me never to do any business with them again that requires a rebate.

Interestedly enough these rebate shenanagins are not just limited to companies like onrebate. I bough a computer from Apple over the summer and was waiting a $200 Ipod rebate. I got a rejection email stating the sellers address and invoice number were missing from the form. I looked at my copies and saw all the supposed missing information was clearly printed on the invoice I had sent. I made another copy and made large circles with a sharpie and highlighted the information Apple claimed was missing. Two weeks later my rebate arrived. At least somebody cared.

By: Jenn

Jenn — Thu, 13 Sep 2007 17:39:56 +0000

I came across this blog and many other complaints about onrebate. I was just wondering if it was me, but I see now it’s not. I followed the checklist for our two rebates and they were rejected. My instinct was that maybe I did not send in everything, so I looked at my scanned info in the onrebate website (meaning they received the info). The claim was that there was no packing/receipt/invoice. Problem was IT WAS ON THE SCAN. 2 months and about 5 emails later, they have apologized and have “processed” my rebates and as of 8/13/07, I should be sent them in 6-8 weeks. Waiting to see about the truth in that…..

P.S.- Mr. Gollan must spend a lot of time on the computer to keep up with all the complaints and blogs! There are many. I personally will never use TigerDirect or Onrebates again.

By: FoolsGold

FoolsGold — Mon, 30 Jul 2007 21:42:01 +0000

I’ve never understood the concept of rebates or coupons.
I had to go through an Office Depot computer purchase rebate on Tower, monitor and Printer in one combination deal but this meant three envelopes and some photocopying. Took several weeks but they had warned me of it and it only took about a week more than the estimated time. One mailing to each of the three addresses was all it took. They sent an acknowledgment email and finally a check. It took some careful reading on my part and was a nuisance, but it worked. I still don’t know why they just didnt lower their price instead of giving a rebate. I have no idea what company actually processed the rebate, but things went well enough with it that it was merely a chore, not an ordeal.

By: JoeDuck

JoeDuck — Mon, 30 Jul 2007 20:48:32 +0000

Thanks for clarification Bill and also your very diplomatic responses. I think Robert Scoble and Shel Israel, who wrote “the book” on corporate blogging issues (“Naked Conversations”), would give you an A+ for dealing with blog criticism quickly and thoughfully.

By: Bill Gollan

Bill Gollan — Mon, 30 Jul 2007 19:23:37 +0000

Joe;

Our “no wait” service in no way clogs-up our rebate system for those applicants that have chosen basic service, there’s no way I would have ok’d any programming that would have had that effect on our customers, be assured Joe – customers always come first, no exceptions.

We have a dedicated team servicing all “no wait” applicants – like concierges at your favorite hotel, our special “no wait” staff handle these separately than the basic service levels. So there is no disruption to day-to-day basic – and on most occasions – both group’s expectations are met and all is good.

Lastly Joe, thanks for reaching out into the www – for had you not vented – I never would have had the opportunity to answer your questions & concerns, and hopefully renewed your faith – in at least one rebate processor – OnRebate.com

My best