Today Dell announced a social networking / Digg style site that they’ll use to collect ideas for new products.   I think it’s a great idea.   Not clear to me yet if Dell is going to use this for collective troubleshooting as well, which I think would be far more helpful than new product ideas.    Typically in my experience user forums are VERY cumbersome to use and I find it’s better to simply do Google searches and hope you bump into some expert commentary about a problem.  However with DIGG like content evaluation and better organization a sort of DELL FAQ / Troubleshooter would be great.