David Berlind is a very insightful writer over at ZDNET and I loved yesterday’s post. David observes that those who think we should not complain about computer problems are *dumb*. He also notes that even dumber are those that think their ability to solve computer problems means that others are idiots.
I’ve fixed my share of problems and as any regular computer user *must* note, many times the fixes are counter intuitive or lucky. Generally the problems that are easiest are those you spent many hours suffering with at some previous time. There’s nothing more annoying than wannabe pseudo-expert PC-hardware-hack jerks who make others feel bad after they stumble on a solution rather than noting that computers still suck in many respects. They’ve come a long way and it’s not reasonable to suggest it’s easy to redesign things to work seamlessly, but it’s downright ridiculous to suggest we should not try. Things are improving but they have a long way to go, so I agree with David and say:
Keep on complaining!
(just keep it polite – that will work better anyway)