It should be called Traveler’s DisAdvantage
I’ve had really bad results with Travelers Advantage over many years of membership. The only reason I stick with this horrible service are the “bribe” rebate coupons they send each year when I threaten to cancel. These roughly cover the cost of this horrible travel service but it’s time to get rid of it. I think the “hotels at half price” may still be about the same as online pricing if you have the time to mess with it and make a lot of calls but their call in reservations system is scandalously expensive given that you are *paying them* to find deals. I’d like a *single example* of TA beating Hotwire pricing for comparable hotels or a few examples of them beating out a Kayak.com hotel search.
Example: Booking for a specific Days Inn in CA today I was getting many different rates. I called TA and asked them to match the online price. Nope, they said, and suggested deceitfully that they were using “real time” rates and probably I could not get the lower rate. Travelers Advantage had $75 plus taxes where my initial search gave me $67 including taxes. I pulled up their “low price guarantee” and read it to the customer servicer who just kept insisting on the high rate. Although it’s possible they would have eventually refunded the difference I’ve seen such “guarantees” before and they often try to take advantage of loopholes and BS. I didn’t want to book and then hope to get justice months later.
So… back to Days Inn website which had even lower rates than earlier (or I missed an option there), so I went ahead and booked at 204+tax for the 4 nights vs the 300+tax I would have paid Travelers disAdvantage.
But here’s the funny part: After I booked at Days a chat box came up saying ‘hey, would you like to save $30 on today’s reservation? Sure I said. Up came this: “JOIN TRAVELER’S ADVANTAGE!”
I explained I’d already joined and they gave me a higher rate than I’d got -literally- one second ago from this website and asked why.
She never answered me, just disconnected. Sad, but at least I got my good rate in spite of all the wasted time with 1) My existing Travelers Advantage Membership and 2) Another prospective Travelers Advantage Membership.
PT Barnum would be proud of you, Travelers disAdvantage, because you, like he, act on the knowledge that a sucker is born every minute.